What is a Virtual Assistant?

We know you’ve heard of Virtual Assistant as a new job, and have a good sense of what it is. But you may still have some doubts and concerns about it.

In this blog, you will learn a little more about the effect this role is having on companies. We will share information about virtual assistants, the types, and the dynamics of virtual work. You will also get ideas on integrating this position into your company.

Let's start with the definition. A virtual assistant is a person that provides services to companies, entrepreneurs, and businesses. These services are performed by the assistant remotely. The virtual assistant (VA) can be anywhere in the world, and still, be part of a work team from another location.

 The work is coordinated between the parties involved. All activities occur through digital platforms provided by the virtual assistant's employer/client.

Virtual assistance can differ from area to area because its adaptability will depend on the needs of each business. Sometimes the business needs are linked to a particular area. And other times the virtual assistant will perform tasks from different areas. That's why we say that virtual assistance is diverse and flexible.

Some of the tasks for this role are preparing and sending invoices and quotations. Managing the company's email, communicating with suppliers, managing the company's administrative calendar, etc.

The marketing department of a company can be broad but that can only bring more opportunities into the field.

 That’s why you can find positions related to marketing analysis and strategy, graphic design positions, copywriting jobs, translations, community management, content creation, editing, and many more.

This position requires the virtual assistant (VA) to provide constant support to the end users of the company they represent.

Customer service can be delivered via chat, telephone, email, social networks, the company's support portals, etc.

In staff recruitment or staff augmentation, the assistant can schedule interviews. Also, establish the positions needed by the company or organization, and create the job description, record memos of the area's meetings, assist in the selection process, write reports, etc.

Project management virtual assistants work on planning, executing, reviewing, monitoring, and closing projects. The Project Manager of the VA usually assigns specific tasks for each stage and decides what’s the role of the VA for each project.

Virtual assistance can be implemented in the personal assistant area.
Personal Virtual Assistants are the most adaptable roles because their job will fluctuate. It'll depend on the needs of the position.

We always recommend that our clients be specific about the tasks they assign to the VA. We also tell them to keep in mind that when an assistant is in charge of multiple tasks, execution and delivery times may vary.

Knowing the different sorts of VAs will help you envision which role would work best for you. As a Virtual Assistant Agency in Latin America, we'll look for possible bottlenecks in your customer service and workflows.

We will determine which tasks should be delegated to others and, more crucially, which new skills your organization requires. This will help us better understand what to look for in a virtual assistant, and find the ideal virtual assistant for you.


Whenever you want more information about this role, or how to hire the right person, you can email us at info@assistsyourbiz.com with all your questions and we will happily answer them.

You can also take a look at our website and social networks!